Embed interactive, step-by-step guides within existing help pages and knowledge bases
to provide contextual help to your customers.
Manger of Instructional Design, Immuta
Easy to follow step-by-step interactive clickthrough guides improves learning outcomes twice as fast.
Snackwyze clickthroughs embed directly into the customer support websites, help pages, and knowledge base tools you already use.
Engagement analytics helps measure content effectiveness and improve content quality over time.
Unnecessary support tickets are costly and often arise due to ambiguity in support websites. Adding interactive step-by-step guides to your knowledge bases is a great way to provide relevant contextual help and reduce unnecessary support tickets.
Customers prefer self-service support over tickets and support calls. With interactive self-service step-by-step guides, customers get immediate answers that help reduce the effort to look for help.
Static content is long, boring, and generic. Interactive guides match individuals' learning expectations and are the fastest, most effective and fun way to share knowledge. Educating customers result in more up-sell and cross-sell opportunities in future.